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Annex to the Dedicated Instance Terms

Introduction#

This annex to the Dedicated Instance Terms describes the dedicated instance services and guarantees under different configurations.

Last revised: July 20, 2021

Overview#

Service differences#

The following table compares the different services, based on the preferred provider (Google Cloud). If you choose a different provider than our preferred provider the Gurantees stated in this document apply.

Service Levels

Service / Feature / GuaranteeZITADEL Cloud FORTRESSZITADEL Dedicated StandardZITADEL Dedicated Advanced
Monitoring24x724x724x7
Availability Objective99.95%99.5%99.9%
Performanceup to rate limitsup to rate limitsup to rate limits
Support hoursBusinessBusinessExtended
Response time (Sev 1)1h2h1h
Technical account managern/an/a2h / week

High-availability configuration

Service / Feature / GuaranteeZITADEL Cloud FORTRESSZITADEL Dedicated StandardZITADEL Dedicated Advanced
Multi-zone HAyesyesyes
Geographic HAyesoptionoption
Multi-provider HAyesoptionoption

Upgrade and backup schedule

Service / Feature / GuaranteeZITADEL Cloud FORTRESSZITADEL Dedicated StandardZITADEL Dedicated Advanced
Update flexibilitynonoyes
Backup flexibilitynoyesyes

Security

Service / Feature / GuaranteeZITADEL Cloud FORTRESSZITADEL Dedicated StandardZITADEL Dedicated Advanced
DDOS Protectionyesoptionoption
Strict TLSyesyesyes
Web Application Firewallyesoptionoption
DNS Protectionyesno, bespokeno, bespoke
DNSSECyesno, bespokeno, bespoke

Features

Service / Feature / GuaranteeZITADEL Cloud FORTRESSZITADEL Dedicated StandardZITADEL Dedicated Advanced
Audit log retention13 monthsunlimitedunlimited
Tenancyshareddedicateddedicated
Data regionCHcustomcustom
Data processingCHcustomcustom

Guarantees#

Infrastructure Provider#

CAOS offers the following guarantees for a given infrastructure provider and customer satisfies the prerequisites.

GuaranteesGoogle CloudStatic / OtherSelf-hosted
Maintained by CAOSyesyes, product onlyno
24x7 monitoringyesyes, product onlyyes, product only
Availability SLOup to 99.9%nonenone
Performance SLOup to rate limitsnonenone

Backup#

ZITADEL Cloud creates hourly backups. We do not guarantee recovery time objective. Recovery point objective is in the context of our event-sourcing pattern not meaningful.